Shipping Policy

INTERNATIONAL SHIPPING POLICY


Effective Date: 09/03/2026



This policy outlines our international shipping procedures.


1. Shipping Destinations

We ship to selected international destinations.

If your country is not listed at checkout, please contact us before placing an order.


2. Shipping Methods

International orders are shipped using:

  • Royal Mail International Tracked (or Tracked & Signed), or
  • DHL courier services

Shipping method availability depends on destination and order value.


3. Delivery Times

Delivery times are estimates only.

International shipments may be delayed due to:

  • Customs processing
  • Local postal services
  • Carrier disruption

We are not responsible for delays outside our reasonable control.


4. Customs Duties & Import Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local VAT or sales tax

These charges are imposed by the destination country and are the responsibility of the customer.

We do not control or estimate customs charges.

Failure to pay customs charges may result in the shipment being returned or destroyed by the carrier.


5. Refused or Unclaimed Shipments

If a shipment is refused or unclaimed:

  • Original shipping costs are non-refundable.
  • Return shipping and customs fees may be deducted from any refund.
  • Custom-manufactured items are not eligible for refund once production has begun.

6. Lost or Damaged Shipments

If your order is lost or damaged in transit:

  • You must notify us within 7 days of expected delivery.
  • We will initiate an investigation with the carrier.
  • Refund or replacement will be issued once the carrier confirms loss.

For high-value items, a signature may be required upon delivery.


7. Risk & Responsibility

Risk passes to the customer upon delivery to the address provided.

It is the customer’s responsibility to provide accurate shipping information.