Policy

Privacy policy.

How Uni3Dverse collects, uses and protects personal information.

Privacy Policy

1. Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Shaun Richards Trading as Uni3DVerse.co.uk
Registered address: 137 Merrivale Road, Exeter, Devon EX4 1PW, United Kingdom
Email: info@uni3dverse.co.uk

2. Personal Data We Collect
We collect personal data you provide when you:

  • Register an account
  • Place an order
  • Contact customer service
  • Subscribe to newsletters

This includes name, contact information (email, phone), billing/shipping address, and order history. We do not collect or store full payment card details — these are processed by our payment providers.

3. Payment Processing
Payments are processed by Lightspeed Payments and PayPal. We do not store full credit or debit card numbers on our servers. All payment information is encrypted in transit using Transport Layer Security (TLS) and processed in accordance with PCI-DSS standards.

4. How We Use Your Data
We use your personal data to:

  • Fulfil your orders
  • Communicate with you about your account and purchases
  • Administer your account
  • Improve our services

Legal basis for processing includes performance of a contract, legitimate interests, and consent where applicable.

5. Cookies & Tracking
We use cookies for essential site functions and (with your consent) for analytics and marketing. Details are explained in our Cookie Policy.

6. Data Sharing & Third Parties
We share personal data only with:

  • Payment processors (Lightspeed Payments, PayPal)
  • Service providers (hosting, email platform)
  • Regulatory authorities when required by law

7. Data Retention
We retain personal data for as long as necessary:

  • Order data: up to 6 years for tax/accounting compliance
  • Account data: until account deletion or inactivity

8. Your Rights
Under UK GDPR you have the right to:

  • Access the personal data we hold
  • Rectify inaccurate data
  • Request deletion (subject to legal requirements)
  • Restrict or object to processing
  • Complain to the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact info@uni3dverse.co.uk.

9. Changes to This Policy
We may update this policy; the latest version will be posted on this page.

This privacy policy was created on 09 March 2026.

10. Repair Booking and Service Records
When you submit a repair request, we collect the information you enter into the booking form. This may include:

  • Your name, email address, telephone number and preferred contact method
  • The printer manufacturer, model, serial number, purchase information and warranty position
  • The reported fault, error messages, previous repair attempts, modifications and requested service
  • Your preferred drop-off date and parts arrangement
  • The date and time at which you accepted the required diagnostic, approval, parts and privacy acknowledgements
  • Repair status, communications, diagnostic findings and internal service notes created while administering the request

Please do not enter account passwords, payment-card details or unrelated sensitive personal information into the symptoms or notes fields.

11. How Repair Information Is Used
We use repair information to:

  • Review your request and contact you about safe troubleshooting, diagnosis, drop-off and collection
  • Identify the printer and assess warranty, compatibility, parts and repair requirements
  • Prepare diagnostic reports, estimates and service records
  • Record your approval or refusal of proposed parts and additional labour
  • Provide customer service, handle complaints and establish or defend legal claims where necessary
  • Meet accounting, tax, safety and other legal obligations

The principal lawful bases are taking steps at your request before entering into a service contract, performance of that contract, compliance with legal obligations and our legitimate interests in administering and protecting the repair service. Consent is used where specifically requested and may be withdrawn where consent is the applicable basis.

12. Repair Notifications
The booking system stores your request in the private Uni3Dverse Repair Manager and attempts to send a notification to Uni3Dverse and an acknowledgement to your supplied email address. Service emails concern the requested repair and are not marketing messages.

13. Repair Data Sharing
Repair data is hosted using our website and database provider and may be processed by our email provider. Where reasonably necessary to obtain genuine parts or administer a warranty claim, relevant printer, fault and purchase information may be shared with the applicable manufacturer, authorised supplier or retailer. We will not provide more personal information than is reasonably necessary for that purpose. We do not sell repair-booking information.

14. Repair Record Retention
Unaccepted or abandoned repair enquiries will normally be deleted or anonymised within 12 months after the last contact. Completed repair, transaction, warranty and accounting records may be retained for up to six years where reasonably necessary for accounting, warranty, complaint handling or legal-claim purposes. Information will be deleted or anonymised sooner where it is no longer required, unless a legal obligation or active dispute requires continued retention. Retention periods are reviewed periodically.

15. Repair Data Security and Your Rights
Repair requests are held in a restricted administrative system. Access is limited to authorised users. Your rights described in section 8 also apply to repair-booking information, subject to lawful retention requirements. Contact info@uni3dverse.co.uk to exercise those rights or ask how your repair information is being used.

Policy updated: 24 July 2026.